Refund policy

REFUND POLICY

Due to the nature of food products, all perishable items (including fresh, chilled, frozen, or cured meats) are final sale and cannot be returned or refunded once shipped.

Non-perishable grocery items are also final sale, except in cases where an item arrives damaged or incorrect.

Any issues must be reported within 24 hours of delivery and must include clear photos for review.

Refunds are not issued for:

• delivery delays caused by shipping carriers

• weather conditions

• incorrect or incomplete shipping information provided by the customer

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Insulated Packaging for Perishable Orders

All orders containing perishable deli products are shipped in professional insulated foam boxes with ice packs to ensure food safety and quality.

The Insulated Foam Box & Ice Pack fee is non-refundable, as the packaging is supplied new for each order and becomes the customer’s property.

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Shipping & Handling

Once an order has been shipped, it cannot be canceled, returned, or refunded.

Please refer to our Shipping Policy for full details regarding shipping schedules, packaging, and delivery procedures.